Caneva '937 ships worldwide. Please note that couriers will not deliver to P.O. Boxes or personal mailboxes.
We only ship to one address per order, so we cannot ship a single order to multiple addresses.
For laws regulating commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in Euro. Product prices published on this site are Italian VAT included until you proceed to check-out with your order.
Italian VAT will only be applied to orders dispatched within the European Community. Orders dispatched outside EU are exempt from Italian Valued Added Tax.
DDP (Delivery Duty Paid) - inside European Community
Shipments in the European Economic Community calculate import duties, custom fees and local sales taxes within the price published on the web site. There are no additional fees to pay upon delivery.
DDU (Delivery Duty Unpaid) - outside Europeans Community
Orders shipped outside of the European Economic Community are exempt from italian Valued Added Tax, but are subject to import duties, local taxes and customs fees. Payment of these DDU fees is responsibility of the Client.
Shipments to the UNITED STATES - please note:
To receive an import, the US government custom's agency requires a social security number or NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The process to obtain a CBP assigned import number generally takes 10 business days.
SHIPMENTS THAT DO NOT CLEAR CUSTOM'S SUCCESSFULLY IN THE CLIENT'S HOME COUNTRY DUE TO THE NON-COMPLIANCE OF IMPORT REGULATIONS RISK BEING RETURNED TO ITALY AT THE CLIENTS EXPENSE. ALL RE-IMPORT FEES ASSESSED TO PACKAGES RETURNING TO ITALY AND THE COST OF THE RETURN SHIPMENT WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.
Orders are shipped from Caneva '937 in Italy, from Monday to Friday at 3:30 p.m., local time. Orders placed from Friday evening until Monday morning, will be processed on Monday in the afternoon. Orders for available merchandise, based on the confirmation of the availability of the merchandise, and verification of the bank transaction, are shipped on the first weekday after order placement.
Shipments outside of the European Economic Community are subject to import fees. Payment of these DDU fees is responsibility of the client.
Our shipments aren't insured against theft and accidental damage, if you want an insurance, you have to declare it in the wishlist at the cost of € 8. Once the shipment reaches the destination you give us, the goods are no longer covered by the insurance.
Upon delivery, Clients are asked to inspect the box carefully BEFORE placing a signature for the receipt of the merchandise.
For any reason, if the box looks tampered or the official adhesive tape is NOT intact, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, be sure to open a claim immediately with us.
If for any reason, an order from Caneva '937 is not successfully delivered to the Client’s address as per the commercial agreement, the package risks being sent back to Italy at the Client’s expense including any import fees that may be assessed. These fees will be deducted from any eventual reimbursement.
SHIPPING COSTS :
Italy and the Republic of San Marino: Free
European Union (Austria, Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland , France , Germany, Greece , Ireland, Latvia , Lithuania, Luxembourg , Malta, Netherlands , Poland, Portugal , Principality Monaco , United Kingdom , Czech Republic, Romania , Slovakia, Slovenia , Spain, Sweden , Hungary ): 15 €.
NON-EU countries (Albania, Andorra , Argentina, Australia , Bahamas , Bahrain, Belarus , Bosnia-Herzegovina , Brazil, Brunei , Canada, Chile, China , South Korea , Egypt, United Arab Emirates , the Philippines, Japan , Greenland, Hawaii , Hong Kong, India , Indonesia, Iceland , Canary Islands Israel , Kosovo, Liechtenstein , Macedonia, Malaysia , Morocco , Moldova, Montenegro , Norway, New Zealand, Qatar , Russia, Serbia , Singapore, South Africa , Switzerland, Taiwan , Thailand , Turkey, Ukraine, United States ): 30 € .
For other destinations , please contact us: firstname.lastname@example.org.
If, for any reason, Clients are not satisfied with the order, the unused item(s) can be returned within 10 days of delivery.
The value of the returned product will be refunded except the shipment fees.
You will have to send the item back, following the return procedure, and place a new order for the desired item.
Warning: check that the item meets the conditions below:
- Every item has the original ticket that must be attached to the item(s).
- The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion. Please be aware that, if you want to return shoes, the shoe box is part of the designer product and we are unable to accept any return without the original designer box, or if the box has been damaged.
- Caneva '937 will NOT accept any items that have been worn, washed or altered for any reason.
The Client is responsible for shipment of the returned item(s) and any eventual import fees.
The package containing the item(s) must be delivered to our shop within 10 days from the date of your shipping. WARNING: The package containing the returned items is under your responsibility. Caneva '937 is not responsible in case of lost packages, damages for incorrect packaging or delivery delays to our warehouses. We suggest to choose an express shipment or an insured shipment in order to avoid any risk of delay or lost packages.
WARNING: The return of an order must take place within, and no later than, 10 days from the delivery of your order. Please handle items very carefully, because Caneva '937 will NOT accept any items that haven't got the original ticket on them.
Bathing suits, swim wear and intimate apparel are not returnable.
WARNING: Discounted items are returnable following the same conditions stated above.
All authorized returned merchandise is subject to re-entry inspection which is at the sole discretion of Caneva '937 and must meet all the requirements listed under the Return Policy.
If the authorized returned item(s) passes re-entry inspection and the procedure has been followed correctly, the refund, less the original shipping charges (and any re-stocking fees),will appear on the Client’s Credit Card (or Bank or Paypal).
The Client can choose to receive a Store Credit Coupon instead of a refund.